Shipping & returns

Shipping rates

Shipping is calculated from the estimated packed weight of the items in your cart and shown before payment. Very large carts may require a custom shipping quote before checkout. Taxes, when applicable, are calculated during Square checkout.

Local pickup

When local pickup is available, it can be selected at checkout at no delivery charge. We will contact you after the order is ready to arrange a pickup time and location. Please wait for that confirmation before traveling to collect an order.

Processing and delivery

Many products are made in small batches or printed to order. Preparation time varies with item size, quantity, current workload, and custom finishing. Tracking will appear in Guild Hall when it is available. Carrier estimates begin after a package is accepted by the carrier and are not guaranteed by CoTo Prints.

Changes and cancellations

Contact us as soon as possible if an order needs to be changed or cancelled. We will help when production or fulfillment has not progressed too far, but cancellation cannot be guaranteed once printing, custom work, packing, or shipping has begun.

Problems with an order

If an order arrives damaged, incorrect, or incomplete, email cotoprints@gmail.com promptly with the order number, a description of the issue, and clear photos of the item and packaging. Keep the item and packaging until we respond so we can determine the appropriate replacement, correction, or refund.

Returns and refunds

Return eligibility depends on the item and its condition. Custom, personalized, made-to-specification, and used items generally cannot be returned unless they are defective or incorrect. Do not mail an item back before contacting us and receiving return instructions. Approved refunds are sent to the original payment method through Square; bank processing times may vary. Gold earned from a refunded purchase is reversed.

Get help

For shipping, pickup, cancellation, return, or refund help, email cotoprints@gmail.com.